Troubleshooting - Configuration Issue on a MAC controller

iSMA TROUBLESHOOTING

When you try to configure the default Gateway for the secondary Ethernet port in the TCP/IP settings of your  MAC36NL, after the controller has rebooted do the settings disappear?

 

Here's How You Can Fix It!

 

In the early release of MAC36NL distribution files for Niagara there was an issue that you couldn’t set the Default Gateway for the secondary port, but now with the new release for 4.8 and 4.9 this issue is resolved.

 

You will need to instal the new Dist files, restart the workbench, clean the controller and then re-start the commissioning process for the controller again.

 

We're Here to Help

 

f you have any questions our technical issues around the products you are using, the Innon Support Team is available Monday – Friday 09:00 – 17:00

 

If you don’t have time to talk to support, you can also check out the Innon Knowledge Base, which has a range of articles and help guides available to view for free.